Updated 17 Aug 2022
We strive to always work to a clear set of standards to make sure we’re always doing the right thing for you. These standards include providing high-quality dental care, treating our patients with respect and compassion, and maintaining a safe and clean environment in our practice.
Practice Promise
At our practice, we take great pride in the service we offer and hope that you will have an excellent experience while undergoing treatment with us. Our promise to you is to provide personalised, comprehensive dental care that meets your individual needs and exceeds your expectations. We will work with you to develop a customised treatment plan that addresses your concerns and helps you achieve your oral health goals. We also promise to use the latest dental technology and techniques to ensure that you receive the most advanced and effective care possible. If at any point you have questions or concerns about your treatment, please don't hesitate to ask - we are here to help you every step of the way.
In our practice we always
- Communicate with patients in a courteous, friendly, and professional manner at all times, both in person and through any other means of communication.
- Ensure that patients receive full information about our services, their treatment, and its cost before any treatment is provided. This includes discussing any risks or benefits of the treatment, as well as any alternative treatment options that may be available.
- Refer patients for further professional advice and treatment where appropriate, such as to a specialist or other healthcare professional. This will help to ensure that the patient receives the best possible care for their specific needs.
In our practice we will
- Manage our appointments system so that dental treatment appointments are booked no more than 8 weeks in advance.
- Sometimes there can be delays due to emergencies and unexpected events. We will endeavour to ensure that patients do not have to wait longer than 30 minutes to be seen. Where there is a further delay, we will explain the reasons to the patient.
-We will ONLY send email reminders as a courtesy to remind patients of forthcoming appointments. Patients should check junk folders for emails and make a separate note of appointments.
- Provide as much notice as possible when appointments need to be changed or cancelled and explain the reasons to the patient.
In return our polite request to patients
- Participate in your dental treatment, particularly any advice about prevention and diet that we have given you to continue at home.
- Arrive on time for your appointment.
- Please give the practice at least 24 hours notice if you are unable to keep your appointment. Please note there are charges associated with missed appointments or cancellations made without giving 24 hours notice.
- DNA (Did Not Attend) Policy: This occurs when an appointment is not attended, and the patient has not contacted the Practice in advance to cancel it, or the cancellation is so late as to make it impossible to allocate that time to another patient who needs treatment. Please note that 2 DNA/Short Notice Cancellations will result in the patient being removed from the NHS list.
- We try to send email reminders when your routine check-up is due, but the ultimate responsibility for this is yours, to ensure you are in control of your health needs. Not attending for routine care for longer than two years may result in you being removed from our current recall system.
- Patients may be asked to pay a deposit to secure private and some of NHS appointments.
- Advise us of any changes to your contact details (address, telephone numbers, email) to help us keep our records up to date and ensure that we can contact you.
- As an NHS patient, you are not registered with us. We are only responsible for a patient while they are undergoing an active course of treatment. We do not have to accept a patient for further treatment, and patients are equally free to move between dental practices.
- We wholly endorse the NHS zero-tolerance approach to aggression, abuse, and violence from patients. Swearing or shouting at staff either on the phone or in person will result in you being removed from our list. Please show the same respect to us that we show to our patients.
